Thank You

Your request has been received. We will contact you shortly at the details you provided.

What happens next

  • We review your submission and relevant pre-contract information.
  • If your request results in a distance contract, we provide the required contract and consumer information in a clear form.
  • We process personal data used in e-commerce and lead handling lawfully and with appropriate notice/consent.

For online consumer services, we provide true, complete, and timely pre-contract information, including seller/provider identification and key service/price terms, as required by Закон України "Про захист прав споживачів" від 10.06.2023 № 3153-IX.

For contracts concluded outside premises or at a distance, we provide business identification details and other core pre-contract information in a clear form, as required by Стаття 17 Закону України "Про захист прав споживачів" від 10.06.2023 № 3153-IX.

For distance deals, we ensure the availability of a withdrawal/refund application form and instructions on our website, and implement the statutory withdrawal period, as required by Стаття 21 Закону України "Про захист прав споживачів" від 10.06.2023 № 3153-IX.

For e-commerce, we display information required to identify the e-commerce subject as part of the offering (including where orders are initiated), as required by Закон України "Про електронну комерцію" від 03.09.2015 № 675-VIII.

Personal data used during e-commerce (including lead and booking details) is processed lawfully with appropriate notice/consent, as required by Закон України "Про захист персональних даних" від 01.06.2010 № 2297-VI.

Consumer-rights mechanisms for complaints may include the Портал е-покупець, and we follow applicable obligations related to consumer dispute handling as required by Закон України "Про захист прав споживачів" від 10.06.2023 № 3153-IX, Портал е-покупець.